Customer Experience News

Understanding the customer experience is important to business success. But how do you do that, and how does the analysis of customer experience differ from other business benchmarks? What are other companies and leaders doing? Answers to all these questions are on the internet, and Wiser can deliver them to you in a daily customer experience news digest direct to your email inbox. Each email contains details and links to the web's best articles on the topic of customer experience. It is a concept that looks at the relationship that a customer has with a company as a whole. From a customer point of view the concept is nothing new - customers have always had relationships with brands. But until recently it has been hard for businesses to control and measure all the touch-points that impact on that relationship. An example of how businesses can now do that better is social media, which allows brands to communicate with customers one-on-one. Measuring, analyzing and improving customer experience is a key goal of today's marketing professional. If this includes you, or if you have another interest in customer experience news, sign up for the tailored, daily and free Wiser email.

Recent Customer Experience News Coverage
 
Your Weekly Recommendations Tuesday, October 17, 2017
 
Recommended for you
ServiceNow intros ML platform Agent Intelligence, aims for customer service automation
ZDNet • Natalie Gagliordi
The Biggest Trends in CX We’ve Seen In 2017
CustomerThink • Vikas Agrawal
Student-Run Help Desks Provide Advantages to Schools, Learners
EdTech Magazine • Ryan Petersen
Teleperformance Wins Coveted HPE-IAPP Privacy Innovation Award for the Privacy Operations Category
BusinessWire
Need Holiday Cash? These Companies Are Hiring Home-Based Customer Service Reps
The Inquisitr News • Cheryl P.
Scaling Customer Service As Business Grows
CustomerThink • Sawaram Suthar
Building customer loyalty
NewsDay Zimbabwe • Newsday
What is Customer Experience Value Creation?
CustomerThink • Lynn Hunsaker
What a Business Should Look for in Help Desk Software
CustomerThink • Bhavesh Koladiya
Machine Learning Ushers in a New Era of Customer Experience
CMSWire • Lisa Loftis
 
Recommended for You
Customer Experience, Technology Industry
ServiceNow intros ML platform Agent Intelligence, aims for customer service automation
ZDNetNatalie Gagliordi
ServiceNow is rolling out a machine-learning engine that it says automatically categorizes, routes and assigns customer service processes. Dubbed Agent Intelligence for Customer Service Management, the platform is designed to accelerate case assignment, shorten response times, and reduce manual work for a...
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Customer Experience, Salesforce.com
The Biggest Trends in CX We’ve Seen In 2017
CustomerThinkVikas Agrawal
Earlier this month, the world celebrated CX Day, the one day in the year set aside to celebrate the professionals and companies behind great customer experience around the world. In addition to the networking events, company celebrations, webinars, award shows, and other...
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Colleges & Universities, Curriculum & Instruction
Student-Run Help Desks Provide Advantages to Schools, Learners
EdTech MagazineRyan Petersen
Does that new help desk aide look, well, young? As in, really young — as in, your student? Don’t be surprised. Several school districts have launched IT support programs that give students an opportunity to get hands-on with tech and also extend...
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Customer Experience, Data Privacy
Teleperformance Wins Coveted HPE-IAPP Privacy Innovation Award for the Privacy Operations Category
BusinessWire
PARIS--(BUSINESS WIRE)--Regulatory News: “Teleperformance’s pioneering approach to privacy and security is one of our core strengths and differentiators. We are the clear industry leader and we continuously seek out strategies to achieve an even higher level of protection and compliance” Tweet this...
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Customer Experience, Disney Channel
Need Holiday Cash? These Companies Are Hiring Home-Based Customer Service Reps
The Inquisitr NewsCheryl P.
If you need extra cash for holiday shopping, there are several major companies hiring for home-based customer service positions. While some positions require experience, others offer online training for applicants that have a computer and internet service. Amazon, Nordstrom, Disney, AAA, UHaul,...
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Customer Experience
Scaling Customer Service As Business Grows
CustomerThinkSawaram Suthar
Businesses experience many changes as they grow up. Ergo, customer service is susceptible to these changes. That’s why it’s so important that businesses actually communicate with their customers. Businesses must adapt their customer support role to keep up with the growth. Below...
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Customer Experience, Customer Retention
Building customer loyalty
NewsDay ZimbabweNewsday
FOR about a month now we have been focusing on the most important ingredient to business success: customer service. Every business person wants to see their old customers coming time and again. He wants to see more new ones coming and staying....
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Agile Software Development , Customer Experience
What is Customer Experience Value Creation?
CustomerThinkLynn Hunsaker
Customer experience value is seldom quantified from the customer’s viewpoint. We explore it through customer journey mapping, customer advisory boards, surveys, user experience testing, and so forth. Even so, we still may not be sizing it up from their perspective. Customer experience...
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Customer Experience
What a Business Should Look for in Help Desk Software
CustomerThinkBhavesh Koladiya
One major issue facing modern businesses is the quick and speedy resolution of employee and customer support issues. That is exactly why you can’t take the decision of choosing help desk software provider for your organization lightly! Help desk software is the...
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Customer Experience
Machine Learning Ushers in a New Era of Customer Experience
CMSWireLisa Loftis
Customer experience initiatives are getting stuck with quite a few weighty labels lately: next key battleground, primary competitive differentiator, table stakes. And momentum for this topic is not slowing anytime soon. My ongoing personal survey of CMOs and industry analysts continues to...
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