Customer Experience News

Understanding the customer experience is important to business success. But how do you do that, and how does the analysis of customer experience differ from other business benchmarks? What are other companies and leaders doing? Answers to all these questions are on the internet, and Wiser can deliver them to you in a daily customer experience news digest direct to your email inbox. Each email contains details and links to the web's best articles on the topic of customer experience. It is a concept that looks at the relationship that a customer has with a company as a whole. From a customer point of view the concept is nothing new - customers have always had relationships with brands. But until recently it has been hard for businesses to control and measure all the touch-points that impact on that relationship. An example of how businesses can now do that better is social media, which allows brands to communicate with customers one-on-one. Measuring, analyzing and improving customer experience is a key goal of today's marketing professional. If this includes you, or if you have another interest in customer experience news, sign up for the tailored, daily and free Wiser email.

Recent Customer Experience News Coverage
 
Your Weekly Recommendations Monday, August 21, 2017
 
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Niche Retailers Have an Opportunity in Customer Experience
Practical Ecommerce • Armando Roggio
Deliver Connected Service for a Better Bottom Line
CustomerThink • Holly Simmons
Evergage Lands $10M Funding Round, Episerver Hires New CIO and More News
CMSWire • Dom Nicastro
How to Make the Most of Your Contact Center Data
CMSWire • Susan Ganeshan
How Lack Of Empathy Screws Up the Sale After the Sale
The Best Sales Blogs in the World
Why Your HR Team Will Love You for Outsourcing Your Customer Service
CustomerThink • Patty Isnor
The Evolution and Future of AI in Conversational Commerce and Customer Experience
Forbes • Brian Solis, Contributor
Enhanced Resource Centers Plans Operations Center in Melbourne, Florida
Area Development Online News Items Feed • Area Development News Desk
AllSight and Zoomdata Partner on Customer Intelligence Management
CMSWire • Virginia Backaitis
Everise and Leading Korean BPO Firm UBASE Sign MoU for Joint Venture
BusinessWire
 
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Amazon.com Inc, Customer Experience
Niche Retailers Have an Opportunity in Customer Experience
Practical EcommerceArmando Roggio
Your customers are in control, and that could be very good for your ecommerce business. When stores compete on customer experience, small and mid-sized online retailers have an opportunity to challenge even the largest sellers. The term “customer experience” has come to...
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Customer Experience
Deliver Connected Service for a Better Bottom Line
CustomerThinkHolly Simmons
The heart of any business is its ability to deliver a product to its customers. But for a truly successful organization the customer relationship isn’t terminated the moment a sale is made or even after a few service calls. Providing superior customer...
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Accenture, Customer Experience
Evergage Lands $10M Funding Round, Episerver Hires New CIO and More News
CMSWireDom Nicastro
Evergage, a Somerville, Mass.–based SaaS personalization platform, has secured $10 million in Series C funding to double down on its customer experience. The round — which brings Evergage's total venture funding to $31.5 million — was led by Arrowroot Capital, with participation...
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Customer Experience
How to Make the Most of Your Contact Center Data
CMSWireSusan Ganeshan
Your company’s contact center is more than just a hotline for fielding customer questions or complaints. And if you're still viewing it that way, it’s time to say goodbye to that outdated perception. Contact centers are your hub for delivering outstanding customer...
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Customer Experience
How Lack Of Empathy Screws Up the Sale After the Sale
The Best Sales Blogs in the World
Denver-Based Leadership Development Available Nationwide Congratulations! Your hard work has paid off and you’ve landed a new client, one that fits your ideal client profile. You exchange handshakes and hugs, and now the real sale begins -- the sale after the sale....
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Customer Experience, Human Resources
Why Your HR Team Will Love You for Outsourcing Your Customer Service
CustomerThinkPatty Isnor
The procurement process for seeking an outsourced contact center is naturally focused on the tangible functionalities, capacities, competencies and capabilities of a potential vendor. A buyer is looking for a partner who can deliver cost savings, improved profitability, and lower risk, not...
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Customer Experience
The Evolution and Future of AI in Conversational Commerce and Customer Experience
ForbesBrian Solis, Contributor
You can credit IBM’s Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-facing applications. You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an...
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Customer Experience
Enhanced Resource Centers Plans Operations Center in Melbourne, Florida
Area Development Online News Items FeedArea Development News Desk
Enhanced Resource Centers, an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle, will open its new operations customer experience center this October in Melbourne, Florida. “We spent the past 12 months evaluating multiple locations throughout...
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Business Intelligence Software, Customer Experience
AllSight and Zoomdata Partner on Customer Intelligence Management
CMSWireVirginia Backaitis
If you haven't heard much about Customer Intelligence Management, it won't be long before you do. At least if David Corrigan and Nick Halsey have their way. Corrigan is the CEO of Toronto-based customer intelligence management provider AllSight and Halsey is the...
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Customer Experience
Everise and Leading Korean BPO Firm UBASE Sign MoU for Joint Venture
BusinessWire
PLANTATION, Fla.--(BUSINESS WIRE)--Everise, the parent company of U.S.-based C3/CustomerContactChannels, has signed an MoU with UBASE, a leading Korean BPO service company, to create a joint venture that aligns two unique BPO companies to provide an unparalleled global service experience. The JV will...
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