Customer Experience News

Understanding the customer experience is important to business success. But how do you do that, and how does the analysis of customer experience differ from other business benchmarks? What are other companies and leaders doing? Answers to all these questions are on the internet, and Wiser can deliver them to you in a daily customer experience news digest direct to your email inbox. Each email contains details and links to the web's best articles on the topic of customer experience. It is a concept that looks at the relationship that a customer has with a company as a whole. From a customer point of view the concept is nothing new - customers have always had relationships with brands. But until recently it has been hard for businesses to control and measure all the touch-points that impact on that relationship. An example of how businesses can now do that better is social media, which allows brands to communicate with customers one-on-one. Measuring, analyzing and improving customer experience is a key goal of today's marketing professional. If this includes you, or if you have another interest in customer experience news, sign up for the tailored, daily and free Wiser email.

Recent Customer Experience News Coverage
 
Your Weekly Recommendations Wednesday, April 25, 2018
 
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3 Ways to Drive Digital Innovation in Your Contact Center
CustomerThink • Kelsey Brazill
3 Ways to Drive Digital Innovation in Your Contact Center
CustomerThink • Kelsey Brazill
B2C Customer Experience: How to Excel in Customer Service in 2018
CustomerThink • Hassan Mansoor
A Guide to Transforming Customer Experiences with a CRM
CustomerThink • Shital Shah
The ABCs of Customer Experience | Intouch Insight
Retail Customer Experience
TeamViewer Now Integrated with Freshservice and Freshdesk
BusinessWire
NICE to Host Global Thought Leadership Webinar Series Discussing Top of Mind Topics Featuring Leading Industry Analysts
BusinessWire
NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
BusinessWire
The Future of Customer Experience Is AI: Are You Ready?
CMSWire • Lisa Loftis
Interview: Building a World-Class CX Capability
CustomerThink • Jim Tincher
 
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Customer Experience
3 Ways to Drive Digital Innovation in Your Contact Center
CustomerThinkKelsey Brazill
Three years ago, Forrester Research expanded its customer experience index to include insights from multiple countries and diverse brands in order to tell companies how their customer experience ranks. To uncover Forrester’s latest insights into customer preferences and communication patterns, we teamed...
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Customer Experience, Customer Retention
3 Ways to Drive Digital Innovation in Your Contact Center
CustomerThinkKelsey Brazill
Three years ago, Forrester Research expanded its customer experience index to include insights from multiple countries and diverse brands in order to tell companies how their customer experience ranks. To uncover Forrester’s latest insights into customer preferences and communication patterns, we teamed...
Share
Customer Experience
B2C Customer Experience: How to Excel in Customer Service in 2018
CustomerThinkHassan Mansoor
It’s not a secret that the level of customer experience your company offers is directly proportional to profit margins and business growth. Free Trial: NPS® Software Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at...
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Business Intelligence Software, Customer Experience
A Guide to Transforming Customer Experiences with a CRM
CustomerThinkShital Shah
Did you know 97% of global consumers say that customer service is very important or somewhat important in their choice of and loyalty to a brand? High quality products and services can attract a customer but exceptional customer service will keep them...
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Big Data, Customer Experience
The ABCs of Customer Experience | Intouch Insight
Retail Customer Experience
Mini-Guide Published / Updated: From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management. This handy 3-page guide will help you decode all of the industry buzzwords. Inside you'll find: Age of the Customer...
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Customer Experience
TeamViewer Now Integrated with Freshservice and Freshdesk
BusinessWire
TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support and team collaboration, today announced that its remote assistance platform is fully integrated within Freshservice, a leading service desk for internal IT support. TeamViewer was previously integrated with Freshdesk,...
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Customer Experience, Financial Regulatory Bodies
NICE to Host Global Thought Leadership Webinar Series Discussing Top of Mind Topics Featuring Leading Industry Analysts
BusinessWire
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the next step of its 'Customer Experience Done Right' webinar series, with online events discussing the key practices and components required to deliver the perfect customer experience throughout the customer journey. To register for the...
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Customer Experience
NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
BusinessWire
SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, the world’s...
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Customer Experience, Information Retrieval
The Future of Customer Experience Is AI: Are You Ready?
CMSWireLisa Loftis
“Man and machine always get a better answer than man alone or machine alone.” ― Ginni Rometty, CEO, IBM “The robots are coming, the robots are coming!” said my colleague and artificial intelligence expert Kimberly Nevala in a tongue-in-cheek teaser for her...
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Customer Experience
Interview: Building a World-Class CX Capability
CustomerThinkJim Tincher
I recently did an interview with Intouch Insight–see below for Part 1. —– We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the customer experience landscape and...
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