Last updated on January 10, 2021
The following terms have the meaning set forth below:
(“Administrator”) means any person, individual, employee or contractor the Content Partner authorized to sign up on the Platform, authorized to access the Platform, authorized to submit, to modify or to moderate Content on behalf of the Content Partner.
(“Affiliate”) means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.
(“Content”) means the proprietary continuing professional education material and intellectual property associated with pre-recordings (conferences and keynotes) or live event streams comprised of information, text, written content, biographies, images, video files, live video streams, graphics, keynote slides, PDFs, audio files, bibliography references, website references submitted by the Content Partner to Wiser for the intent of the Services on the Platform.
(“Content Partner”) means the party, including its Affiliates and its Administrators, entering into a Content Partner Agreement with Wiser, or otherwise signing up to become a Content Partner in order to provide Content.
(“CPD”) means continuing professional development.
(“Fees”) means the amounts payable by a Professional to Wiser for access to the Services.
(“Follower”) means any Professionals actively subscribing to a Content Partner’s account Content updates or to a Speaker’s account Content update yet to be claimed as Content Partner. However, Followers exclude all Members of the Content Partner.
(“Member”) means any Professional that can be identified as part of the Content Partner’s organization structure as per the validation provided by a submitted list or the Services.
(“Membership Status”) means the specific state, rank, distinction or role given to a Member as part of the Content Partner’s organization structure providing possible benefits, discounts or specific prices offered on the Content.
(“Personal Data”) means any personal data that a Professional or a Visitor submits into the Services.
(“Platform”) means a digital platform developed and owned by Wiser, composed of the Wiser website, the Wiser mobile applications, the Wiser TV applications and the Wiser APIs for the purpose of offering the Services.
(“Professional”) means an individual healthcare professional entering into a Purchase Form with Wiser, or otherwise signing up as a user on the Platform to use the Services.
(“Purchase Form”) means the purchase document mutually executed by Wiser and a Professional, including electronic purchases submitted by Professionals specifying: (1) the Fees payable by a Professional to Wiser for provision of the Services, (2) the duration of the Services to be provided by Wiser to a Professional, and (3) other billing and payment information regarding Wiser’s provision of the Services to a Professional.
(“Services”) means any features provided by the Platform to handle an account and to browse, to navigate, to publish, to promote, to sell, to purchase, to identify as a Member, to stream, to broadcast, to watch or to interact with Content for the purpose of individual continuing professional development.
(“Speaker”) means any person, individual or entity actively engaged in delivering the continuing professional development material in the Content, from which the Content Partner has expressly been granted the right to use its name, image and intellectual property for the purpose of providing continuing professional education on the Platform. The Speaker may also be a Content Partner.
(“Visitor”) means any person, individual or entity using the Platform to browse or to navigate Content prior to being authenticated as a Professional or a Content Partner.
We collect certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with Wiser. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.
When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
In order to use certain features (like purchasing Content), you need to create a Professional account. When you create or update your account, we collect and store the data you provide, like your email address, industry, specialty, main practice focus, topics of interest, memberships to some of our Content Partners, profile photo, gender, age, date of birth, and account settings and assign you a unique identifying number (“Account Data”).
Professionals can also choose to provide profile information like a profile photo. Content Partners speakers also provide a biography, a profile photo, LinkedIn profile, Twitter Profile, city of residence, province /state (if applicable), country of residence or other data. Your Profile Data will be publicly viewable by others.
Parts of the Services let you interact with other Professionals or share interactions with the Platform publicly, including liking Content, asking or answering questions, sending messages to Professionals or Content Partners, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.
When you purchase or get access to CPD Content on Wiser, we collect certain data including which conferences, keynotes and live events you browse or get access to, Content purchases; your personal progress on Content have access to, tests and forms you’ve started and completed; your likes, subscriptions to Content Partner channels; Content certificates and proof of attendance; your exchanges with Content Partners, and other Professionals; answers to pre or post-test questions, and other items submitted to satisfy certification and accreditation requirements. If you are a Content Partner, we store Content data that may contain data about you.
If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, zip code, payment method’s country of issuance and its main currency. For security, Wiser does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
We may obtain certain information through your social media or other online accounts if they are connected to your Wiser account. If you login to Wiser via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
The data listed above is stored by us and associated with your account.
When you access the Services (including browsing Content), we collect certain data by automated means, including:
Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).
Usage statistics about your interactions with the Services, including Content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”).
An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.
The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.
We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.
Wiser uses the following types of Data Collection Tools for the purposes described:
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
We share certain data about you with Content Partners, other Professionals, companies performing services for us, Wiser affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to contact us if you suspect any unauthorized access to your account.
Wiser takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Wiser, the Platform, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your account’s associated email is an important part of our security system, and it is your responsibility to protect it.
You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
If you have any questions about your data, our use of it, or your rights, contact us at firstname.lastname@example.org.
You can access and update your personal data that Wiser collects and maintains as follows:
To request to access, correct, or delete your personal data, please submit these requests by emailing email@example.com or writing to us at : Wiser CPD Inc., Attn: Privacy/Legal Team, 5243 rue Bannantyne, Montreal QC Canada H4H 1E6. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live (for example, 13 in the US or 16 in Ireland), may not set up an account, but may have a parent or guardian open an account and help them enroll in appropriate courses. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that Wiser may have collected personal data from a child under those ages can submit a request that it be removed to firstname.lastname@example.org.
If you live in California, you have certain rights related to accessing and deleting your data, as well as learning who we share your data with. If you live in Australia, you have the right to make a formal complaint with the appropriate government agency. Professionals outside of Canada should note that we transfer some data to Canada.
Professionals who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If you are an eligible California Professional, included in these rights are:
To exercise any of these rights under CCPA, please email email@example.com or write to us at: Wiser CPD Inc., Attn: Privacy/Legal Team, 5243 rue Bannantyne, Montreal QC Canada H4H 1E6. CCPA allows you to designate an authorized agent to make these requests on your behalf. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify you and/or your agent’s identity before fulfilling your request.
Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “What Data We Get” and “How We Get Data About You.”
To learn about the business and commercial purposes for which your personal information is collected and the categories of service providers who have access to your personal information, please see the sections above entitled “What We Use Your Data For” and “Who We Share Your Data With.”
As a California resident, you also have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit your request, send an email to firstname.lastname@example.org with the phrase “California Shine the Light” and include your mailing address, state of residence, and email address.
Since there is no widely accepted standard for the browser-initiated Do Not Track signal, we do not currently recognize or respond to Do Not Track signals.
Wiser does not sell its Professionals’ personal information or personal data. Nonetheless, Nevada residents have the right to submit a request that we do not sell your covered personal information, which you can do by emailing email@example.com or writing to us at Wiser CPD Inc., Attn: Privacy/Legal Team, 5243 rue Bannantyne, Montreal QC Canada H4H 1E6.
If you are an Australia resident and you have a complaint, you may refer it to the office of the Australian Information Commissioner (“OAIC”). You can contact OAIC by visiting www.oaic.gov.au; forwarding an email to firstname.lastname@example.org; telephoning 1300 363 992; or writing to OAIC at GPO Box 5218, Sydney NSW 2001.
In order to provide the Services to you, we must transfer your data to Canada and process it there. By visiting or using our Services, you consent to storage of your data on servers located in Canada. If you are using the Services from outside of Canada, you consent to the transfer, storage, and processing of your data in and to Canada or other countries. Specifically, personal data collected in the United Kingdom (“UK”), Switzerland, and the European Economic Area (“EEA”) is transferred and stored outside those areas. Additionally, if you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your data supervisory authority.
Personal data is also processed outside of the UK, Switzerland, and the EEA by our Wiser group companies, or our service providers, including to process transactions, facilitate payments, and provide support services as described in Section 4. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by Wiser and its processors.
When we make a material change to this policy, we’ll notify Professionals via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.
Wiser CPD Inc.
5243 rue Bannantyne
Montréal, QC Canada H4H 1E6